Free shipping on orders above $3.000
Real Hot 20% Discount on our site :
Refund & Return Policy
At Preowned Time Pieces, we stand behind the quality and authenticity of every timepiece we offer. Your satisfaction is our priority. Please review our return and refund policy below to ensure a smooth shopping experience.
Return Time Frame
We accept returns within 30 days of the delivery date. To be eligible, your item must meet the conditions outlined below.
Return Conditions
To qualify for a return:
The timepiece must be in its original condition, unused, and unworn
All original packaging, tags, protective stickers, and documentation (e.g., certificate of authenticity, manuals, warranty cards) must be included
Any tampering, alterations, or signs of use may void your eligibility for a return
Non-Returnable Items
Certain items are final sale and cannot be returned:
Customized or engraved watches
Items marked “Final Sale”
Gift cards
Used or damaged items not reported upon delivery
Initiating a Return
To initiate a return:
Contact our Customer Service team at info@preownedtipiecesmes.com or call +1 (701) 204-0746
within the 30-day window
Provide your order number, full name, and reason for return
Await confirmation and return authorization with detailed shipping instructions
Refund Process
Once we receive and inspect your return, we will notify you via email
Approved refunds will be issued to your original payment method within 7–10 business days
If your return is not approved, we will contact you to arrange return shipping at your expense
Shipping Costs
Customers are responsible for return shipping unless the item arrived damaged or was incorrect
We recommend using a trackable and insured shipping method for high-value items
Customer Support
Questions? We’re here to help:
Email: info@preownedtimepieces.com
Phone: +1 (701) 204-0746
Live Chat: Available 24/7
Visibility of This Policy
You’ll find this Refund & Return Policy:
On our dedicated Refund Policy page
In the website footer
On the checkout page
Linked from all product detail pages
U.S. State Compliance
While federal law doesn’t require a refund policy, some states do mandate its display. We ensure our policy is visible and compliant with all applicable regulations.
Shop with confidence—our transparent return policy is designed to protect you and ensure peace of mind with every purchase.